Terms & Conditions

Personal Orders:
Must be paid by Visa or MasterCard for the total amount including shipping and taxes.

New Accounts:
To open a new account, please contact customer service for a New Account Application.

Back Orders:
Back Orders valued at $50.00 or less will typically be cancelled and must be re-ordered. Back Orders will be billed separately and are due upon receipt.

Pricing:
All prices are in Canadian dollars, net of taxes. We will make every effort to maintain product prices as listed on this website, however due to manufacturer increases and currency fluctuations, we reserve the right to adjust pricing without notice.

Taxes:
All product prices listed on this website do not include federal or provincial taxes. These taxes will be added where applicable.

Receiving Shipments:
Upon arrival

  1. Check your shipment carefully for any visable damage to boxes and confirm ALL boxes shipped have been received. Note all discrepancies on the shipping documents at this time. Open all boxes and check for hidden damage.
  2. Contact customer service immediately to report any damage and/or shortage. Failure to report this information within 5 days, may result in the carrier denying the claim.

Returns:
Advance authorization must be obtained for all returns.  Please contact customer service for a return authorization.  Returned items must be in their original packaging and re-saleable condition and purchased within the last 30 days.

Satisfaction Policy:
If you are not completely satisfied for any reason, please let us know and we will make it right. Please call customer service, 1-877-469-6300 ext 160 or email, service@creativechildren.ca.

Shipping

Effective June 1 2018

1. BRITISH COLUMBIA

Metro Vancouver


Orders over $300.00
(before taxes)


FREE SHIPPING,
Excluding  * Oversized / Heavy Items

                   * Special Delivery Requirements

                


Orders under $300.00
(before taxes)

 


$25.00 freight charge,
Excluding * Oversized / Heavy Items

                  * Special Delivery Requirements

Outside Metro Vancouver


Orders over $750.00
(before taxes)


FREE SHIPPING
Excluding  * Oversized / Heavy Items

                   * Special Delivery Requirements

                   * Remote  and  Rural Locations



Orders under
$750.00
(before taxes)


Minimum charge $25.00

Freight charges will be based on the most economical method of shipping as determined by our shipping department. We will contact you for approval if freight charges exceed this amount.

                    

2. CANADA / INTERNATIONAL


All Orders


Minimum charge $25.00

Freight charges will be based on the most economical method of shipping as determined by our shipping department. We will contact you for approval if freight charges exceed this amount.


 

*Oversized / Heavy Items:

Oversized and heavy items are subject to an additional freight charge. We will contact you for approval for any additional freight charges.

 

*Remote & Rural Locations:

For shipments to remote or rural locations, products will be shipped to the closest forwarding point (major city or town). Freight charges beyond are prepaid and will be added to your invoice. We will contact you for approval for any additional freight charges.

 

*Special Delivery Requirements:

Our freight carriers deliver to the front or back door of your facility. If you require delivery to your classroom or a destination such as another level, please notify us at the time you place your order. There may be a surcharge levied by the carrier particularly if the order contains furniture, bulky or heavy items. We will gladly provide a quote for your approval.



save on shipping

If your individual order does not meet the minimum for FREE shipping, you may still qualify for FREE Shipping!
Here’s how you can do it…

  1. Combine a number of orders (must be submitted at the same time) from other teachers or care providers so the total value of the orders (before taxes) meets our minimum for FREE shipping to your area.
  2. Provide us with one Shipping Address.
  3. We will —
    • Invoice each individual order separately.
    • Pack and label each individual order.
    • Ship all orders together to one location.

customer service for creative children orders!